AI Customer Service
Every ticket answered in your voice. You just check and send.
Customer Service learns how your team already answers: the common questions, your tone, your sign-off, your policies. Then it drafts replies for you to check, with its sources and how sure it is.
14 days free · no card
If this is you
The work that keeps landing on your desk.
- The same ten questions, answered from scratch, every day.
- Replies that sound different depending on who wrote them.
- Tickets that wait because you're the only one who knows the answer.
What it takes off your plate
What the Customer Service does.
Drafts replies from your help desk
Pick tickets and it drafts each reply as a card: a short summary, the draft, the sources it used, its confidence and what it cost.
Changes by talking
Not quite right? Tell it what to change in your own words. It rewrites the draft, and what you said becomes a lesson for next time.
Learns your playbook
It reads your ticket history and your help center to learn common questions, how you answer them, your tone and your policies.
Keeps private things private
Private notes never reach the AI. Card numbers, social security numbers and passwords are removed before and after the model. Customer details never become Brain facts; only patterns do.
How it learns and what it asks
It learns from
- Up to 24 months of public ticket replies
- Your help center articles and support documents
- Every "not quite, here's why"
It always asks you first
- Every reply before it goes to a customer
- Refunds, order changes and anything that touches money
- Anything outside your written policies
Works with
- Zendesk
- Slack (channels you choose) · soon
- WooCommerce · soon
- ShipStation · soon
- ClickFunnels · soon
Questions
About the Customer Service.
Does it send replies to my customers?
No. You check every draft and send it yourself. Later, a kind of ticket with a long run of drafts you never had to change may be offered the option to send on its own, and only if you switch it on.
Can my support lead use it without seeing everything else?
Yes. Invite them to the Customer Service role only. They see that role's drafts, decisions and reports, and their corrections teach it.
Can I try the Customer Service on its own?
The trial includes every role for 14 days, with $10 of AI work on us and no card. Start with the Customer Service and add the others when you're ready.
The rest of the team
One Brain. Every role.
What the Customer Service learns, the rest of your team knows.
Hire your Customer Service today.
Try every role free for 14 days, with $10 of AI work on us. No card needed.
Read-only until you approve. Cancel anytime.